Shipping & Delivery Policy
Last Updated: 6 October 2026
At Chefle, we aim to deliver your Triply cookware and kitchen products safely and within the estimated delivery timeframe. This Shipping & Delivery Policy explains our order processing, shipping, and delivery procedures.
1. Order Processing Time
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.
During festive seasons, promotional periods, sales, or periods of unusually high order volume, processing may take longer than usual.
2. Estimated Delivery Time
After dispatch, estimated delivery times may generally be:
- Tamil Nadu: 2–4 business days
- South India: 3–5 business days
- Other parts of India: 4–7 business days
These are estimated delivery periods and are not guaranteed delivery dates. Actual delivery time may vary depending on the destination, courier service, weather, holidays, operational conditions, and other circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping charges will be displayed during the checkout process before you complete your order.
Shipping charges may vary depending on the delivery location, package weight, package dimensions, order value, and promotional offers.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared through the contact information provided during checkout.
Customers may use the tracking information provided by the applicable courier service to track their shipment.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact number at the time of placing an order.
Chefle will not be responsible for delivery delays or failed delivery attempts resulting from incorrect, incomplete, or outdated address information provided by the customer.
6. Delivery Attempts
Courier partners may make multiple delivery attempts depending on their delivery procedures.
If an order cannot be delivered because the recipient is unavailable, the address is incorrect, the customer refuses delivery, or delivery attempts are unsuccessful, the shipment may be returned to Chefle.
7. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of:
- Courier or transportation delays
- Severe weather conditions
- Public holidays
- Natural events
- Operational disruptions
- Remote or difficult-to-service locations
- Incorrect delivery information
- Other circumstances beyond our reasonable control
8. Damaged Package
If the outer package appears damaged at the time of delivery, we recommend taking clear photographs of the package before opening it.
If the cookware inside is damaged, please contact us as soon as possible with photographs of the product, packaging, and shipping label.
9. Wrong or Missing Product
If you receive a product that is different from the product ordered, or if an item is missing from your order, please contact us promptly.
Please provide your order number and clear photographs or other information that may help us investigate the issue.
10. Delivery to Remote Locations
Delivery to certain remote or difficult-to-service locations may take additional time and may be subject to additional shipping charges depending on the courier service.
11. Contact Us
For shipping and delivery-related questions, please contact:
Chefle
Website:
https://chefle.in
Email:
support@chefle.in
