Return, Refund & Cancellation Policy
Last Updated: 6 October 2026
At Chefle, we are committed to providing quality Triply cookware and kitchen products. This Return, Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.
1. Order Cancellation
Customers may request cancellation of an order before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
To request cancellation, please contact us as soon as possible at support@chefle.in and provide your order number.
2. Eligible Reasons for Return or Replacement
A return or replacement request may be considered where:
- The product was damaged during transit.
- The wrong product was delivered.
- The product has a manufacturing defect.
- The product has a significant defect affecting normal use.
- An essential component or item is missing from the order.
All return and replacement requests are subject to verification and approval by Chefle.
3. Reporting Damaged or Incorrect Products
Customers should inspect their package and product immediately after delivery.
Any damage, manufacturing defect, incorrect product, or missing item should be reported within 48 hours of delivery.
Please contact us at support@chefle.in and provide:
- Order number
- Customer name
- Registered mobile number or email address
- Clear photographs of the product
- Photographs of the outer packaging
- Photograph of the shipping label
- A description of the issue
- Unboxing video, if available
4. Return Conditions
If a return is approved, the product should generally be returned in its original condition and packaging along with accessories, manuals, tags, and other components supplied with the product.
Products that have been used, damaged, modified, or improperly handled may not qualify for return unless the issue is determined to be a manufacturing defect or a problem that existed before use.
5. Non-Returnable Situations
Returns may not be accepted for:
- Change of mind after purchase
- Products damaged through misuse or improper handling
- Damage caused by excessive heat or overheating
- Damage caused by improper cooking practices
- Damage caused by unsuitable cleaning methods
- Scratches or marks caused after use
- Normal wear and tear
- Damage caused by accidents or physical impact
- Products modified or repaired by the customer or a third party
- Minor cosmetic variations that do not affect functionality
6. Triply Cookware Care
Chefle Triply cookware should be used and maintained according to the care and usage instructions supplied with the product.
Damage resulting from misuse, excessive heat, improper cleaning, physical impact, unsuitable utensils, accidents, or failure to follow the recommended care instructions may not be considered a manufacturing defect.
7. Return Verification
After receiving a return request, Chefle may review the information, photographs, videos, and other evidence provided by the customer.
In certain cases, the product may need to be returned for physical inspection before a replacement or refund is approved.
8. Replacement
If a product is confirmed to be damaged, defective, or incorrectly supplied, Chefle may provide a replacement, subject to product availability and verification.
If the same product is unavailable, Chefle may provide another appropriate resolution, which may include a refund where applicable.
9. Refunds
Once a refund is approved, the refund will generally be processed through the original payment method or another appropriate method depending on the payment process used for the order.
The time required for the refund to appear in the customer’s account may vary depending on the payment gateway, bank, or financial institution.
10. Return Shipping
Where a return is due to a verified manufacturing defect, transit damage, incorrect product, or missing item attributable to Chefle, return shipping arrangements may be provided by Chefle where applicable.
For other return requests approved at Chefle’s discretion, return shipping arrangements and associated costs may vary depending on the circumstances.
11. Refund for Cancelled Orders
If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be initiated after cancellation is confirmed.
12. Failed or Undelivered Orders
If an order is returned to Chefle by the courier because of an incorrect address, repeated delivery failure, refusal to accept the package, or other customer-related reasons, additional shipping or re-delivery charges may apply where permitted.
13. Refund Processing Time
Once a refund has been approved and initiated, the time taken for the amount to be credited may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
Chefle is not responsible for delays caused by the customer’s bank, payment provider, or financial institution after the refund has been successfully initiated.
14. Contact Us
For cancellation, return, replacement, or refund requests, please contact us:
Chefle
Website:
https://chefle.in
Email:
support@chefle.in
